Frequently Asked Questions

I have a chair/couch/item I want reupholstered - now what?

 

REQUEST AN ESTIMATE

Each project begins with an estimate/quote.  The best way to obtain an estimate is to submit your details HERE. The more information you can provide, the more accurate your estimate will be. Please , do not bring your furniture/photos unannounced to the studio. Estimates take time and often involve research, so I will not give estimates on the spot.

 

CHOOSE FABRIC and TRIM

The next step is to choose fabric and trim (if required). I have extensive fabric selections, so I encourage you to view what I have to offer during your selection process. This way I can help you choose the best fabric for your project in terms of performance and aesthetics. A studio visit to look through fabric books and trims can be booked in advance at any time at my studio in Alderwood.

 

CAN I BRING MY OWN FABRIC?

If you provide your own fabric, you must provide a sample first for approval. With COM (customer’s own material), any warranty or defect issues are the responsibility of the customer. When you buy fabric through .and.once.we.were. I handle any fabric warranty issues in-house without any bother to our customers. There is a cutting/handling fee of $20 per yard for COM fabric, and you are responsible for providing 2 extra yards of fabric with any COM to account for possible flaws. 

 

GET IN QUEUE

To then secure a spot in my work queue, I require a fabric and supply deposit.  The project schedule is based on the order in which I receive deposits and the scope of the work. Once a fabric/supply order is placed, your deposit in non-refundable.  

 

DELIVERY OF FURNITURE TO OUR STUDIO

Your furniture may be only dropped off by appointment when we are ready to work on them. I cannot store furniture in any capacity due to space constraints. If you are not able to transport the furniture yourself, we offer pick-up and delivery services with a fee for items smaller than 60” long that are moveable by one person, or with your help. Anything larger than that, it is the client's responsibility to arrange their preferred service for delivery and pickup.  Once the furniture and fabric are at my shop, I will give you an estimated completion date.



UPHOLSTERY PROCESS

The work process begins by removing the old fabric and filling down to the bare frame.  I check the frame for motion in the joints and repair them, inspect springs and webbing and replace them, if required and  I retie coil springs using the traditional method of the 8-way hand-tie. Unforeseen condition issues may come to my attention once a piece is in my studio and the old upholstery has been removed. At this point I will contact the customer and inform them of the recommended course of action and how much it would cost to repair.  I then replace the fillings and padding with new materials as necessary, cut and sew fabric components and apply and add any trim as needed.



COMPLETION OF WORK

When the work is complete, I will contact you to arrange pick-up or to schedule a delivery date if a date has not already been set. Payment of remaining balance by cash, credit card, cheque or e-transfer is required upon delivery or pick up of your finished product.  No finished goods will be delivered or picked up without full payment of the remaining balance unless prior arrangements have been made. Any items left longer than 2 weeks will result in storage fees. Any items left longer than three months will become property of .and.once.we.were. to do with as I see fit, and under no circumstances will deposits be refunded.

 

Which fabric suppliers do you use?

I have accounts with many local and international suppliers, Including Robert Allen, Charlotte Fabrics, Tigi Fabrics, Tonic Living, Maxwell, JF Fabrics, Schumacher, Kravet, KB Fabrics, Ennis Fabrics and Triden Distributors.  A full range of textures and durability is available, and swatches can be provided upon request. 

 

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